Refund policy

Refund Policy

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Returns For Change Of Mind

We don't accept returns for change of mind, or because goods aren't selling. Please check your order carefully before you place it.

Faulty Or Damaged Goods

If an item arrives faulty or damaged, email sales@allgifts.com.au as soon as you can, ideally within 7 days of delivery, with your order number and clear photos. We'll arrange a replacement or a credit for the affected item, and if we approve a return we'll give you the correct address to send it to. Please don't send anything back before we've confirmed.

Wrong Or Missing Items

If your order doesn't match what you ordered, email us with your order number and photos and we'll make it right.

Refunds

Approved refunds are processed to your original payment method. Proforma customers will be credited against their account unless we agree otherwise.

Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law.

Exchanges or Credits (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@allgifts.com.au and send your item to: PO Box 922 Gisborne VIC 3437.

Returns Shipping
To return your product, mail your product to: PO Box 922 Gisborne VIC 3437

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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